Shipping policy

Shipping Policy

Last Updated: June 2026

At Zahrah Modest, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our order processing, shipping timelines, delivery procedures, and customer responsibilities.

1. Order Processing

Processing Time

All orders are processed after payment confirmation.

Processing Timeline:

  • Ready-to-ship items: 1–5 business days

  • Made-to-order items: 3–10 business days

  • Custom orders: Processing times vary and will be communicated before purchase

Business Hours:
Monday – Saturday, 9:00 AM – 6:00 PM WAT

Orders placed on Sundays or public holidays will be processed on the next business day.

Payment Verification

Orders will only be processed after successful payment verification.

If there are any payment issues, we may contact you before processing your order.

2. Product Availability

We verify stock availability before dispatch.

If an item becomes unavailable after purchase, we may:

  • Offer a similar replacement item

  • Offer store credit

  • Provide a refund if no suitable alternative is available

Customers will always be contacted before any replacement is made.

3. Shipping Locations

Nigeria

We currently deliver nationwide within Nigeria.

International Shipping

Zahrah Modest ships internationally to selected countries.

International shipping availability and costs are calculated at checkout.

If your country is not listed, please contact us via WhatsApp before placing your order.

4. Estimated Delivery Times

Within Lagos

  • Delivery Time: 1–3 business days after dispatch

Outside Lagos (Nigeria)

  • Delivery Time: 3–7 business days after dispatch

International Orders

  • Delivery Time: 7–21 business days after dispatch

Actual delivery times may vary depending on destination, customs processing, courier operations, and local conditions.

5. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

  • Delivery destination

  • Package weight

  • Package dimensions

  • Shipping method selected

The final shipping cost will be displayed before payment is completed.

6. Free Shipping

From time to time, Zahrah Modest may offer free shipping promotions.

Eligibility requirements will be displayed during promotional periods and may vary by location.

7. Courier Partners

We work with trusted logistics partners, including:

  • GIG Logistics

  • DHL

  • FedEx

  • UPS

  • EMS

  • Local delivery partners

The courier used will depend on destination and availability.

8. Tracking Your Order

Once your order is dispatched, you will receive:

  • A shipping confirmation message

  • Tracking information (where available)

  • Courier details

Tracking updates may be sent via:

  • WhatsApp

  • Email

  • SMS

9. Delivery Address Requirements

To avoid delays, please provide:

  • Full name

  • Complete address

  • City

  • State/Province

  • Country

  • Phone number

  • Landmark (where applicable)

Customers are responsible for ensuring all delivery information is accurate.

10. Address Changes

If you need to change your delivery address:

  1. Contact us immediately after placing your order.

  2. Provide your order number.

  3. Submit the updated address.

Address changes cannot be guaranteed once an order has been dispatched.

Additional shipping charges may apply if the new address changes delivery costs.

11. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your package.

If delivery cannot be completed:

  • The courier may contact you directly.

  • The package may be held for collection.

  • Additional redelivery fees may apply.

Customers are responsible for ensuring someone is available to receive deliveries.

12. Upon Delivery

When your package arrives:

  1. Inspect the package before accepting delivery.

  2. Confirm that all items match your order.

  3. Report any issues within 3 hours of delivery.

Failure to report issues within the specified period may affect eligibility for exchanges.

13. Damaged Packages

If your package arrives damaged:

  1. Take clear photos immediately.

  2. Keep all packaging materials.

  3. Contact us within 3 hours of delivery.

  4. Provide your order number and supporting photos.

We will investigate and determine the appropriate resolution.

14. Lost Packages

If your package appears lost:

  1. Contact the courier using your tracking information.

  2. Contact Zahrah Modest with your order number.

  3. We will investigate with the shipping provider.

Claims must be reported within 30 days of dispatch.

15. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for customs duties, taxes, and import fees imposed by their country.

  • These charges are not included in product or shipping prices unless explicitly stated.

  • Customs delays are beyond our control.

16. Risk of Loss

Responsibility for the package transfers to the customer upon confirmed delivery.

Zahrah Modest is not responsible for:

  • Incorrect addresses provided by customers

  • Missed delivery attempts

  • Packages left according to customer instructions

  • Delays caused by couriers, customs, weather, or unforeseen events

17. Shipping Delays

Delivery estimates are not guarantees.

Delays may occur due to:

  • Weather conditions

  • Customs inspections

  • Courier disruptions

  • Public holidays

  • Political or civil disruptions

  • Events beyond our reasonable control

If significant delays occur, we will provide updates whenever possible.

18. Special Delivery Requests

Special instructions may be added during checkout, such as:

  • Preferred delivery times

  • Alternative contact numbers

  • Landmark details

While we will try to accommodate requests, we cannot guarantee compliance by courier partners.

19. Force Majeure

Zahrah Modest shall not be liable for shipping delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Strikes

  • Government restrictions

  • Pandemics

  • Transportation disruptions

  • Internet or communication outages

20. Contact Us

For shipping questions or delivery assistance:

Zahrah Modest

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM WAT

We aim to respond to all shipping-related inquiries within 24 business hours.

21. Policy Updates

Zahrah Modest reserves the right to update this Shipping Policy at any time.

Any updates become effective immediately upon publication on our website.

Continued use of our services constitutes acceptance of the revised policy.

This Shipping Policy is effective as of June 2026 and applies to all purchases made through Zahrah Modest.